Office Support Specialist
Role Overview
We are seeking a reliable and experienced Office Support Specialist. The Office Support Specialist plays a key role in ensuring smooth day-to-day operations by performing a blend of front desk and administrative tasks. This position requires excellent communication skills, organizational ability, and a proactive approach to supporting internal teams and external clients. This will be based in our new Shrewsbury facility expected to open in October 2025 and is a full-time role, Monday–Friday.
What We Provide:
- Blue Cross Blue Shield of MA PPO medical plan with HSA.
- Dental and vision insurance.
- LTD & Life insurance.
- Tuition Reimbursement
- 12 Holiday days off
- PTO and Sick Time
- 401k with a generous company match.
- And much more
About Us:
PI (Physik Instrumente), LP is a global leader in high-precision positioning systems. We design and manufacture world-class precision motion and automation solutions across our facilities in North America, Europe, and Asia. Our diverse product portfolio includes air bearings and air bearing stages, hexapod positioning and alignment systems, precision actuators, piezo drivers, and much more. Our customers are pioneers in cutting-edge industries and research institutions spanning photonics, semiconductors, aerospace, and life sciences.
Innovation is at the core of our identity — we often create or build devices for applications being realized for the very first time, driving advancements that shape entire markets. Our culture is characterized by openness, transparency, and enthusiasm, fueled by a shared curiosity to tackle emerging scientific and technological challenges. If you possess an inquisitive mindset and enjoy developing solutions for first-generation problems, you will be right at home!
Responsibilities:
Administrative Support
- Answer and forward incoming phone calls professionally and promptly.
- Greet and sign in visitors, clients, and guests while maintaining a welcoming reception area.
- Address customer inquiries and provide information or assistance as needed.
- Monitor and maintain office supplies and paper products.
- Maintain office equipment including printers, copiers, and the postage machine.
- Monitor the info@ email inbox and respond or route messages appropriately.
- Distribute incoming postal mail daily.
- Perform literature fulfillment and distribution tasks.
- Assist with miscellaneous administrative projects as needed.
Sales Support
- Fulfill leads from trade shows, web inquiries, and sales referrals.
- Assist the sales team in preparing and closing quotes and opportunities in the CRM system.
- Import and process incoming leads and opportunities into the CRM system.
- Enter sales support requests into the JIRA database.
- Generate ERP-based sales reports as required.
- Monitor and replenish catalogs and marketing collateral.
Tradeshow Coordination
- Pull, prepare, and pack tradeshow materials and literature for each event.
- Create and maintain inventory lists with images for each tradeshow kit.
- Unpack, organize, and restock literature and equipment post-event.
- Import and process tradeshow leads in CRM and create email lead reports for post-show marketing follow-up.
Requirements:
- High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
- 2+ years of experience in an administrative, front desk, or office support role.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Experience with CRM and ERP systems (preferred: Dynamics 365 Sales and Infor).
- Strong verbal and written communication skills.
- Highly organized with excellent attention to detail.
- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
PI (Physik Instrumente), LP is an Equal Employment Opportunity Employer/Protected Veterans/Individuals with Disabilities. Employment is dependent on the results of a background check. We are open to reasonable accommodation – please contact us at hr@pi-usa.us for consideration.
We are not currently providing work authorization or sponsorship for this opportunity.
The job location will be in our Shrewsbury, MA facility and will begin in October of 2025. Please take this into consideration when applying.